Questions, answered.
Do you provide medical care?
No. We provide non-medical support and coordination. Medicine pickup and refill reminders do not include prescribing, dispensing advice or administering medicine.
Where do you work?
Across Punjab and Chandigarh. Availability, travel charges and the visit schedule are confirmed before service starts.
Are vendor bills included?
No. Purchases, repairs, vendor fees and additional travel or waiting time are agreed separately. Expenses require approval.
How are visits scheduled?
Your coordinator agrees the date and time with your family. Requests are confirmed by the team; submitting a request does not guarantee a booking.
Can family abroad see updates?
Invited family members can sign in to their household portal to see reports, receipts and schedules. Approvers can also approve expenses.
Can I change or cancel a plan?
Contact your coordinator. Notice periods, refunds, unused visits and plan changes follow your signed service agreement.
How do you handle emergencies?
This is not an emergency response or medical service. For urgent help, contact the appropriate local emergency services.